About the Office of the Ombuds

The UC San Diego Office of the Ombuds provides confidential, neutral, and informal dispute resolution services for the UC San Diego community.

We are available to assist faculty, staff, students, non-Senate academics, postdoctoral trainees, and employees of UC San Diego Health System (UC San Diego Medical Center and related facilities) who seek guidance with the resolution of academic or administrative issues and disputes. Its services supplement, but do not replace, other administrative processes at the University.
We work to facilitate communication and assist parties in reaching mutually acceptable agreements in order to find fair and equitable resolutions to concerns that arise at the university.
Without disclosing confidential communications, we report general trends of issues and provides feedback throughout the organization, and advocates systems change when appropriate.

The ombuds office functions independently with respect to case handling and issue management and reports to Ethics and Compliance in the Chancellor's office for administrative and budgetary purposes but not regarding the substance of matters discussed in the office. Its services supplement other administrative processes and formal grievance procedures available at the University. When providing services, the ombuds staff adheres to The International Ombudsman Association Code of Ethics and Standards of Practice which may be found on our website.

For UCSD Health Patients:

The Office of the Ombuds serves all UC San Diego students, staff, and academic employees - including employees of UC San Diego Health. For patients of UC San Diego Health, please refer to the Patient Experience Department for any concerns, issues, and requests.